Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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Last updated: April 2024
1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What is the difference between Live Edge redwood and Classic redwood

  Classic signs are made on 3/4 inch, planed-edge, farmed new-growth redwood. Live Edge signs are made on 2 inch, reclaimed old-growth redwood slabs. They keep the tree’s natural edge. Sometimes they still have bark, otherwise they show the tree’s golden edge.

Not sure what to put on your sign.

 Keep it simple
  Don’t over complicate things. The best looking signs are often the simplest. The most important thing is the text, what your sign will read. After you’ve figured that out, consider your artwork. Keep in mind, the more lettering, the less room for artwork, and vice versa.Trust your gut

 Too many options?
  Consider this message from someone who has been making personalized signs for decades. Go with your instincts. If you like something right away, you will likely enjoy it for a long time. If you are on the fence about something, especially when it comes to adding artwork or secondary text, leave it out. It is more than likely unnecessary and may overcrowd your sign, or distract from more important text and artwork. This is especially important if you are ordering a sign as a gift.

 Trust your carver
  We’ve been making signs for a long time. We want your sign to be personal; that’s what makes a Calico Wood Sign so special! But we also know that each sign has limits. We’ve all experienced having eyes bigger than our stomachs. Well ordering a custom sign can be that way sometimes, and there is a temptation to try to add too much. This almost never works out. Focus on what’s important and necessary for your sign, and leave the rest to us.

What is your return policy?

Returns
  We hope you love your sign as much as we love making them! We are very passionate about what we do and work hard to make the best hand-carved signs you can find. If your order arrives defective or damaged, if we made an error, or if for any reason you are unsatisfied with the craftsmanship, please let us know within 7 days of receiving your order, and we will do whatever we can to make it right!

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Do you have a physical store?

Yes, we do have a physical address. Our headquarters is located at:

 

Calico Wood Signs
8039 Beach Blvd.
Buena Park, CA.

2. Product Questions

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

What is the material of this product?

 

Routed edge
Routed edge signs are made on 1"x (3/4 inch thick) redwood, cedar or pine, and are great for indoors and outdoors. Routed edge sign sizes, while approximate, are true to size, compared to live edge signs which have a lot of variation in shape and size.

 

Live edge
Live edge slabs are 2"x (2 inch thick) salvaged urban California redwood. They are great for indoors or outdoors, and are typically more durable than the classic sign as they are twice as thick. Each slab is unique and there are large variations in size, shape and character.

All wood signs are natural products that may contain knots, cracks, and natural or man-made blemishes. Grain patterns and color will vary.

How do I care for this product?

If you have already purchased your wood sign and would like to better protect it from sun and weather, please read the following:

To maintain the finish on a wood sign yourself, we recommend using a Spar or Poly Urethane aerosol spray can (oil-based for outdoors, water-based for indoors).  Apply 3 even coats front and back, allowing at least 2 hours to dry between coats, following the manufacturer's instructions.  Repeat every 6 months to one year, or as needed, for a long-lasting seal and protection.

Can I see this product in other colors?

Yes of course just please use carver notes let us know the colors you would like and wear

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping
Once an order is received, the sign is usually made within 3-7 business days. Signs ship USPS Priority Mail, 1-3 day. You will receive a notification with tracking information once your order has shipped. Signs ordered during peak and holiday seasons may take extra time to ship. Keep this in mind and order holiday gifts early!

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by E-Mail Support@CalicoWoodSigns.com or by Txt or Phone at (714) 220-3161.

 

What are your business hours?

Our business hours are Monday through Friday from 10:00am to 6:00pm PST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our Contact Us page.

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at:

 

Calico Wood Signs
8039 Beach Blvd.
Buena Park, CA.